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Genealogical Society of Washtenaw County, Michigan, Inc.
The Genealogist's Internet Primer, by Sharon L. Brevoort

Netiquette

Online, when working with the written word, it is important to make a good first impression and to put on your company face. At least some of your communications will take on a life of their own and be remembered much longer than you would ever have guessed. Emily Post gave us the basics of common courtesy. The principles are much the same online, but the practice is just a little different. Listed below are some widely accepted guidelines for e-mail, chat group, newsgroup, and mailing list correspondence. For an in depth discussion of netiquette, read the soc.genealogy newsgroup's FAQ on Basic newsgroup and mailing list "Netiquette" and Arlene Rinaldi's The Net: User Guidelines and Netiquette.

Names and Pseudonyms

Many people use an alias or pseudonym online. This is ok, but before joining a discussion, watch for awhile before deciding whether or not to use one. It may be considered impolite to use any name other than your real name. For logon ids, a common convention is to use your first initial followed by your last name, such as HPIERCE, instead of using a pseudonym.

Your Signature

In signing off at the end of an e-mail message, as in writing a letter, your name (or pseudonym) is sufficient. For a newsgroup submission, add your e-mail address below your name. Some people like to add a favorite motto or quotation; others add a line drawing from characters that can be typed from a keyboard. If a list of surnames is included, keep it very short; it is better to reference surnames by giving your website address. For newsgroups and mailing lists do not include surnames in your signature since this interferes with the archiving process. If your e-mail program allows you to set up a signature file, make the first line a blank so that you don't need to add a blank line at the bottom of every e-mail message, and make your signature four lines or less.

Keep your subject title specific.

If you want correspondents to read your e-mail, select an appropriate and succinct title. Just the word "Hello" is too vague - it could be a message from a mass mailer and your recipient could decide to delete your message before bothering to read it.

Cover only a single topic per message and keep it short.

This facilitates indexing, forwarding, and replying, and makes the best use of your readers' time. And some people may be charged for the number and/or length of the e-mail messages they receive. For the same reasons, don't write a reply that only says "thank you" or "I agree". It is better to say "thanks in advance" (TIA) when asking a question than to say thank you later.

Don't use italics, underlines, or other special characters.

Use commonly available letters and punctuation that any e-mail system can handle. Use *asterisks* or _underlines_ before and after the text to set off an underlined or italicized word or title. Instead of quotation marks, use a greater than sign (>). This is often used at the beginning of each line to quote the relevant portions of the original message to which you are replying.

Use mixed case; show surnames in capital letters.

Messages written only in upper case letters appear to be shouting at the recipient. Surnames, however, should be capitalized to tand out.

Cite your sources.

Supply references to books and/or libraries, to e-mail, website, and/or mailing addresses. Type it carefully or use a cut-and-paste technique to ensure accuracy. Don't post copyrighted material; don't quote copyrighted material without citing its source.

Listen before you speak.

Take some time to hang out in a chat group, newsgroup, or mailing list to get accustomed to the group's standards and expectations.

Think before you send; use courtesy, diplomacy and common sense.

Your words are your verbal self-portrait which may be seen by an audience of hundreds, so select words carefully. Keep your message simple and straightforward. Stick to issues. Be polite and respectful; avoid arguments and insults online. If you forget to practice this rule, expect to receive plenty of feedback! Send personal e-mail instead if the message warrants. If you receive criticism, take it in stride and don't just react emotionally. Respect the privacy rights of living persons and avoid posting personal information.

Check FAQs before asking commonly asked questions; check other responses before responding to someone else's question.

If an organization provides a FAQ (list of frequently asked questions and answers), read it before asking simple questions. No need to duplicate effort and waste readers' time.

Express humor, attitude, and emotion with emoticons to make your meaning clear.

Using the words is ok, too, and don't be shy about asking what one means if it is new to you. Here are some of the more common shortcuts you will find online in chat groups, newsgroups, mailing lists, and occasionally in e-mail. More smiley's can be found at Internet Smileys and EFF's The Unofficial Smiley Dictionary.

Symbol
8 on and face
B on any face
- in the middle of a face
:|  :-|
:^)  :^(
: )  :-)  B-)  <s>  <S>
; )  ;-)
:@)
<g>  <G>  <BG>  <grin>  *grin*
:-D  8-D
{}  {}{}{}  {{{{{}}}}}
:*)
: (  :-(  B-(
;(  ;-(


:'-(  ;.(..
:-/  :'(
:/
:-]
|-(  |-0  |-I
:o  :-o  ;-o  B-o
%-|
8)  8-)
>:-(
:||  8-||  8O
:@  :-@
8-(  8-(  8-0
:->
:P  :-P  :-p  ;-P  ;-p  B-P
|-I
0:)  0:-)
::looking puzzled::
::wave to all::

Acronym
AFAIK
AFK
AISI
ASAP
B4
BAK
BOT
BRB
BTW
F2F
FWIW
FYI
G,D&R
GIGO
GMTA
HTH
IMO
IMCO
IMHO
KISS
LOL, LOLOLOL
NRN
OIC
OK, K
OTOH
PMFJI
RBTL
ROFL, ROTFL
ROTM
TANSTAAFL
TIA
TTFN
WTG
YGBK

Symbol
=|:-)=
|)
(_)3
@}--->-->---
Emotion
(face wearing glasses)
(face wearing shades)
(nose)
Expressionless, not talking
Happy profile; Unhappy profile
Smiling (Don't take me too seriously.)
Smiling/winking (tongue-in-cheek)
Happy as a pig
Grinning, big grin
Laughing
Hug; Lots of hugs; Great big hug
Kiss
Frowning, upset (Ugh! I don't like it!)
Frowning/winking or crying
(something distasteful said tongue-in-cheek)
Crying, sad
Wry, ambivalent, or scowling
Frustrated
Sarcasm
Star Trek fan, Trekkie
Tired and grumpy; Yawning; Sleeping
Shocked or surprised (Oh!)
Confused
Bug-eyed; Wide-eyed
Angry; Annoyed
Angry; Yelling
Angry; Screaming
Concerned; Terrified; Scared
Evil grin, devilish grin, or smirk
With tongue stuck out (Yuck!)
Asleep
Angel
Any expression, emotion,
...and/or action

Phrase
As far as I know
Away from keyboard
As I see it
As soon as possible
Before
Back at keyboard
Back on topic
Be right back
By the way
Face to face
For what it's worth
For your information
Grinning, ducking, and running
Garbage in, garbage out
Great minds think alike
Hope this helps
In my opinion
In my considered opinion
In my humble opinion
Keep it simple stupid
Laughing out loud
No reply necessary
Oh, I see
Okay
On the other hand
Pardon me for jumping in
Read between the lines
Rolling on the floor laughing
Right on the money
There ain't no such thing as a free lunch
Thanks in advance
Ta-ta for now
Way to go
You gotta be kidding

Meaning
(Abe Lincoln)
(Star Trek fan, Trekkie)
(A cup of coffee or tea)
(A rose)
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The Genealogist's Internet Primer:
Overview | Netiquette | E-mail/Chat | Mailing Lists | Newsgroups | FTP | Telnet
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Copyright © 1998-2007, Sharon L. Brevoort. Used by permission. All rights reserved.
Permission to print a single copy for personal use is granted.
http://www.hvcn.org/info/gswc/primer/netiquette.htm
Revised 15 October 2007. Send comments or changes to Sharon at wwwgswc@aol.com.
Images © Corel Corporation.